Refund Policy

Cancellation Eligibility

Cancellations will only be considered if the request is made within 24 hours of placing the booking. However, the cancellation may not be accepted if the booking has already been processed, shared with the airline or supplier, tickets have been issued, or the service has already begun.

Once the airline/vendor initiates ticket issuance or service confirmation, cancellation will strictly follow the supplier’s policies and may include penalties or non-refundable components.

For travel services involving perishable or time-sensitive components (such as instant-purchase flight tickets), cancellations may not be possible once confirmed by the supplier.

Non-Refundable / Non-Cancellable Services

Some bookings are strictly non-refundable or non-cancellable. This includes:

• Promotional or discounted fares
• Instant-purchase tickets
• Special fares offered under restricted policies
• Bookings where the supplier explicitly marks “No Refund”

These conditions are shown at the time of booking, and once payment is made, the amount cannot be refunded under any circumstances unless the supplier allows it.

Incorrect, Invalid, or Defective Service Documents

In case the customer receives incorrect, invalid, or defective tickets/booking confirmations, it must be reported to our customer support team at [email protected] within 48 hours.

The complaint will be forwarded to the airline/vendor for verification. Refunds or corrections will be executed only after supplier approval.

Service Mismatch or Quality Issues

If the service received differs from what was shown on the platform, you must notify customer service within 48 hours of receiving the booking confirmation.

Our support team will review the case and take an appropriate decision based on the airline or supplier’s policy. Thrillwise India cannot independently approve refunds without supplier authorization.

Refund Processing Time

All refunds, once approved by the airline/vendor/supplier, take approximately 7–21 business days to process.

The final credit to the customer’s bank, card, or wallet depends on individual bank/payment gateway timelines, which may vary.

Refunds are always processed to the original payment method used at the time of booking.

How to Request a Cancellation or Refund

Customers may request a refund by emailing our support team at: [email protected]

Please include the following information:

• Booking reference or ticket number
• Customer name and contact details
• Reason for cancellation or refund
• Any supporting documents (if applicable)

Our team will verify the details, coordinate with the supplier, and provide updates on your request.

Final Decision & Supplier Policy

All cancellation and refund decisions ultimately depend on the airline or supplier’s terms. Thrillwise India acts solely as an intermediary and does not control refund approvals.

We assist customers at every step, but final outcomes may vary based on individual supplier rules and policies.

Contact Information

Email: [email protected]
Website: www.thrillwise.in
Phone: +91 9818216848